my phone started losing its charge a little while ago. the loss of charge increased exponentially over the last week. finally, today by lunch time it conked out on me. i called customer service and the girl suggested i take it into the store. they could determine whether or not i needed a new battery and since i was covered under the extended warranty, i could get either the phone or battery replaced. she also said i was eligible for an early upgrade to a new phone at the advertised price. i felt pretty confident at the end of the phone call that i would find a resolution to my lost juice issue.
but i thought too soon. upon arrival at the store i was barraged with a litany of idiotic questions. i found it annoying because they always have some excuse to insinuate that it is YOUR fault for THEIR product’s failure.
did you do the latest upgrade?
i did an upgrade a while ago. at the time i feared my phone would never turn back on and that i lost everything in the process. the last released upgrade was last week you say? well how would that explain my ongoing problem for over a month? why would an UPgrade end up downgrading things?
do you keep it on while you’re on the train?
hell yeah! why would i turn it off for a 30-45 minute trip? and how could that be the issue if i’ve had the phone for a year and a half. i understand that the phone is searching for a signal while underground, but that has to be the equivalent the human energy exerted when an excited child raises their hand.