my phone started losing its charge a little while ago. the loss of charge increased exponentially over the last week. finally, today by lunch time it conked out on me. i called customer service and the girl suggested i take it into the store. they could determine whether or not i needed a new battery and since i was covered under the extended warranty, i could get either the phone or battery replaced. she also said i was eligible for an early upgrade to a new phone at the advertised price. i felt pretty confident at the end of the phone call that i would find a resolution to my lost juice issue.
but i thought too soon. upon arrival at the store i was barraged with a litany of idiotic questions. i found it annoying because they always have some excuse to insinuate that it is YOUR fault for THEIR product’s failure.
did you do the latest upgrade?
i did an upgrade a while ago. at the time i feared my phone would never turn back on and that i lost everything in the process. the last released upgrade was last week you say? well how would that explain my ongoing problem for over a month? why would an UPgrade end up downgrading things?
do you keep it on while you’re on the train?
hell yeah! why would i turn it off for a 30-45 minute trip? and how could that be the issue if i’ve had the phone for a year and a half. i understand that the phone is searching for a signal while underground, but that has to be the equivalent the human energy exerted when an excited child raises their hand.
how long do you charge it? do you charge it overnight?
does it matter? so now after 1.5 years this is one of those batteries that loses charge? you didn’t even catch that i said 1-6, so i’m not charging it for 8 hours…
your extended warrantee covers the phone not the battery
really? cause that’s not what ol’ girl told me on the phone. oh, they’re more lenient because they can’t tell what’s wrong with the phone? this makes no sense to me.
and now my perfectly logical questions
why would the person on the phone tell me about being eligible to buy a phone for the advertised price and then not tell me about the additional fee?
you just make sure your associates communicate the full charges. oh, ok. how convenient to blame it on the phone rep.
do i care what you DON’T see on the screen? just because it wasn’t noted, that doesn’t mean the rep didn’t say it. it’s on tape. let’s listen.
you see that they told me to come into the store, but don’t see that they didn’t tell me about a $20 additional charge for an “early” upgrade
what does the “processing fee” cover? you’re doing the same shit you would have done in 3 months when i’m “eligible” for an upgrade?
no logical response to that. just that it can’t be waived.
why would i pay $40 for a battery when i’m eligible for a $50 CREDIT in 3 months? that’s like only getting a $10 credit. furthermore, what happened to the real “new every 2” program? it’s more like “nearly irrelevant discount every 2”. and what good is a $50 credit on a $300 phone? after paying $1,200 each year (x6 years = at least $8,000) for service and devices, you would think they would come a little better than that.
you see how unhappy i am and bump that discount from %25 to %40 off of a new battery. (that’s more like it)
and now some good music. hakiiiiim!